Consumer Psychology and Behaviour Design Blog

From the science of behaviour design and consumer psychology to hands-on tips for conducting user interviews, we explore the tools and mindsets that help you design better experiences; for users, and for yourself. Whether you're curious about how people think, or you're preparing for your next big job interview, you'll find insights here to help you grow with purpose and land the role that fits you best.

Understanding Your Customers Starts With Getting Them to Open Up

Understanding Your Customers Starts With Getting Them to Open Up

Understanding Your Customers Starts With Getting Them to Open UpMolly Carol Redgrove
Published on: 30/06/2025

Most interviews fail because customers don't feel safe enough to open up. Learn how trust and psychological safety unlock game-changing insights.

Consumer PsychologyCustomer Discovery
3 things NOT to do in an interview

3 things NOT to do in an interview

3 things NOT to do in an interviewMolly Carol Redgrove
Published on: 27/06/2025

Avoid surface-level answers in interviews. Learn 3 common mistakes that block insights – and how to unlock richer, more honest conversations.

Consumer PsychologyCustomer Discovery
What Truly Motivates You to Do Anything at All?

What Truly Motivates You to Do Anything at All?

What Truly Motivates You to Do Anything at All?Gary van Broekhoven
Published on: 09/05/2025

Discover 7 key human motives that shape behaviour. Learn how to apply them in UX and marketing to design experiences that truly resonate with users.

Consumer Psychology
Behavioural Design Patterns: A Complete Guide

Behavioural Design Patterns: A Complete Guide

Behavioural Design Patterns: A Complete GuideGary van Broekhoven
Published on: 08/05/2025

Learn to use behavioural design patterns ethically; guide user actions effectively while staying transparent, respectful, and user-centred.

Behaviour DesignConsumer PsychologyCustomer Discovery

“It’s not what they drive that counts but what drives them.”

Gary van Broekhoven

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